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Settings and activity

4 results found

  1. Set user to accept group calls or not remotely

    13 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zoe commented  · 

    would be good to be able to do this via the administrative console or a user to do this via the front end user interface please

    Zoe shared this idea  · 

  2. IVR Reporting on options

    22 votes

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    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Zoe shared this idea  · 

  3. Set Users Status on their behalf

    64 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zoe shared this idea  · 

  4. Adjust how missed calls are categorized for group calls

    468 votes

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    57 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update January 2024: This is now panned for Q2 2024


    Good news! We're planning to implement support for SIP cancel cause=200 "call answered elsewhere" for simultaneous ringing calls. Implementation of this SIP standard will prevent misleading missed call notifications from being reported when the simultaneous ringing call is answered by someone in the group. The feature is planned, but may not get delivered until Q1 2024. We will keep this post updated when we have a more specific date!

    Zoe shared this idea  ·