Set user to accept group calls or not remotely
Would be nice if you could overwrite a users setting for accepting group calls or not remotely on their behalf
Zoe
shared this idea
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Randy
commented
We have not interested in subscribing to contact center, but still have a significant need for this enhancement.
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Rylie
commented
Hi! Jenn has provided an update below that applies to admin and contact center. If this doesn't fit your use case, please let us know and we will update the idea!
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Jennifer Del Rosario
commented
Hello Zoe,This feature is now available. Please see this link to know more https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html.Thank you!
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Zoe
commented
would be good to be able to do this via the administrative console or a user to do this via the front end user interface please
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Randy
commented
My desire is to have this available via front-end interface rather than via API.
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AdminByrne
(Group PM, RingCentral)
commented
Is this a request for the Administrative console of RingCentral or for the Developer Platform/API? In other words, would you like to be able to make this change via a front-end user interface, or programmatically via the API?
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John Westergaard
commented
Agreed. Absolutely essential to my company.
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Randy
commented
This small enhancement would be hugely beneficial for our Client Services team. As the manager of the group, it would be really nice to toggle allow queue calls for the members of my team and their various call queues.
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Dan
commented
Totally agree. Right now, we have to remove users from the queue completely if they go on vacation and forget to toggle off "accept queue calls." This is feature I'd love to see added!