Settings and activity

34 results found

1. Option in Agent Interface to request supervisor assistance

   10 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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2. Add Contact ID to the Audit Activity Report

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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3. Embed agent into RingEX

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   John commented  ·  May 21, 2021  ·  Edit…  ·  Delete…

   Caliber is requesting the ability for RingCentral to provide an Integrated softphone function versus the NiceInContact Integrated softphone. While they tested the NICEInContact the would prefer a tighter integration that would allow they to also handle their TCPA calls right from the console versus maximizing a separate phone application the does not leverage WebRTC because of Security concerns.

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4. Enable OSH with Personal Connection Priority Blending

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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5. Change agent state through Max Supervisor

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   Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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6. Build an Agent Console for RCCC that is embedded into RCV

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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7. RCV integration with RingCentral Contact Center

   7 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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8. Allow supervisor to move agent into available status.

   12 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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9. Pulse - Clone other user's pulse alerts

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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10. NiC Contact Centre Long Term Storage retrieval notification

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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11. Support in Analytics for non-English languages

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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12. "Dashboard only" license & dashboard URLs for RCCC

    7 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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13. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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14. AI/NLU for Voice Bots (IVR)

    11 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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