Settings and activity

14 results found

1. Cost Centers built in RCX

   19 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Monica supported this idea  ·  Jun 13, 2025

2. All Messages Conversation Search Enhancement

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   18 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Monica supported this idea  ·  Jun 9, 2025

3. inbound blocked/SPAM calls need to be counted seperatly from actual missed calls

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Monica shared this idea  ·  May 15, 2025

4. Filter by Voice/Digital Queue in RingSense for RingCX

   31 votes

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   New  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Monica supported this idea  ·  Apr 8, 2025

5. Admin role to have ability to log out agents

   7 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Monica shared this idea  ·  May 10, 2024

6. Ready PENDING-ERR leads

   6 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Monica shared this idea  ·  Nov 8, 2023

7. Setting to Remove Agent Ability to Toggle Disconnect/Connect

   8 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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8. On/Offhook Reporting by Aux State

   10 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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9. Need option to schedule reports in Business Analytics with PDF

   72 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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10. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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11. Transfer call queue voicemails to external number during business hours

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Lead search: Add the ability to exclude a state when searching

    4 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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13. Dialable leads, populate only what is available to be called.

    4 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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14. Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

    9 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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