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  1. 2 votes

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    Monica supported this idea  · 
  2. 37 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Monica supported this idea  · 
  3. 19 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Monica supported this idea  · 
  4. 2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Monica shared this idea  · 
  5. 34 votes

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    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

    • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
    • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
    • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

    More details in the attached screenshots.


    Why this matters

    1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
    2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
    3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
    Monica supported this idea  · 
  6. 7 votes

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    Monica shared this idea  · 
  7. 6 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Monica shared this idea  · 
  8. 8 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  9. 10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  10. 74 votes

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  11. 46 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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  12. 23 votes

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  13. 4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  14. 4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  15. 9 votes

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