← RingCentral Ideas

Settings and activity

14 results found

  1. Cost Centers built in RCX

    19 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Monica supported this idea  · 

  2. All Messages Conversation Search Enhancement

    19 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Monica supported this idea  · 

  3. inbound blocked/SPAM calls need to be counted seperatly from actual missed calls

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Monica shared this idea  · 

  4. Filter by Voice/Digital Queue in RingSense for RingCX

    31 votes
    New  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Monica supported this idea  · 

  5. Admin role to have ability to log out agents

    7 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Monica shared this idea  · 

  6. Ready PENDING-ERR leads

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Monica shared this idea  · 

  7. Setting to Remove Agent Ability to Toggle Disconnect/Connect

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  8. On/Offhook Reporting by Aux State

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. Need option to schedule reports in Business Analytics with PDF

    72 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  10. text-to-speech feature for the disabled

    46 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. Transfer call queue voicemails to external number during business hours

    23 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Lead search: Add the ability to exclude a state when searching

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Dialable leads, populate only what is available to be called.

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

    9 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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