inbound blocked/SPAM calls need to be counted seperatly from actual missed calls
We need a report to separate inbound blocked calls / SPAM from actual missed calls.
Right now analytics gives us a total of all missed calls including blocked/SPAM and this can affect our performance data.
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Monica
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As it stands, the analytics system aggregates all missed calls, including those that are blocked or flagged as SPAM. This aggregation can skew our performance data and create challenges in accurately assessing our call handling effectiveness.
A separate report for blocked/SPAM calls would allow us to better analyze trends and take targeted action to enhance our system's efficiency and customer experience.