Settings and activity

10 results found

1. Admin role to have ability to log out agents

   6 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Monica Scarzo shared this idea  ·  May 10, 2024

2. Ready PENDING-ERR leads

   6 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Monica Scarzo shared this idea  ·  Nov 8, 2023

3. Setting to Remove Agent Ability to Toggle Disconnect/Connect

   8 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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4. On/Offhook Reporting by Aux State

   10 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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5. Need option to schedule reports in Business Analytics with PDF

   69 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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6. text-to-speech feature for the disabled

   43 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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7. Transfer call queue voicemails to external number during business hours

   23 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Lead search: Add the ability to exclude a state when searching

   4 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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9. Dialable leads, populate only what is available to be called.

   4 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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10. Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

    7 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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