Settings and activity

4 results found

1. Analytics access to see DND status from Take all calls to Do not accept call queue calls

   17 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Harry shared this idea  ·  Oct 12, 2023

2. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   185 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

3. Allow Admins to turn "Accept Call Queue Calls" on and off via Admin Portal for extensions

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Ability to See Queue Call Acceptance in Admin Portal

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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