Settings and activity
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commented
The way that the system is set for call queue name display is it would only show if the call is going into the RC app but if the call is being forwarded to an external or personal mobile number, it does not show the call queue name which is helpful to identify if calls are for business to answer properly.
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It would be helpful to only allow users to use the desired cover sheet we have selected and not have the option to use different cover pages.