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Settings and activity

9 results found

  1. Turn off in-call notification

    22 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Olivia supported this idea  · 

  2. AI call summary in the admin portal

    22 votes

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    New  ·  3 comments  ·  RingSense & AI » Other  ·  Admin →
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    Olivia supported this idea  · 

  3. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    86 votes

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    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Olivia supported this idea  · 

  4. Disable "AI is taking notes" when on call

    164 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Olivia supported this idea  · 

  5. Performance report for 12 months (YTD)

    18 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Olivia shared this idea  · 

  6. Need Reports Greater than 6 months, Need one year

    49 votes

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    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. Report on users time in queue

    13 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    11 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Olivia commented  · 

    This metric will refcelt the time the caller was waiting before the call was abandoned.