Settings and activity

9 results found

1. Turn off in-call notification

   18 votes

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   0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Olivia supported this idea  ·  Jan 9, 2025

2. AI call summary in the admin portal

   6 votes

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   New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Olivia supported this idea  ·  Jan 9, 2025

3. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   65 votes

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   Planned  ·  14 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Olivia supported this idea  ·  Jan 9, 2025

4. Ability to turn off AI notes prompt

   8 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Olivia supported this idea  ·  Jan 9, 2025

5. Performance report for 12 months (YTD)

   16 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Olivia shared this idea  ·  Sep 19, 2022

6. Need Reports Greater than 6 months, Need one year

   43 votes

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   Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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7. Report on users time in queue

   11 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   532 votes

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   Future Consideration  ·  85 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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9. KPI - Average wait time Abandoned calls and Average wait time Answered calls

   11 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Olivia commented  ·  May 31, 2021  ·  Edit…  ·  Delete…

   This metric will refcelt the time the caller was waiting before the call was abandoned.

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