← RingCentral Ideas

Settings and activity

9 results found

  1. Turn off in-call notification

    21 votes
    0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Olivia supported this idea  · 

  2. AI call summary in the admin portal

    12 votes
    New  ·  1 comment  ·  RingSense & AI » Other  ·  Admin →
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    Olivia supported this idea  · 

  3. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    78 votes
    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Olivia supported this idea  · 

  4. Disable "AI is taking notes" when on call

    134 votes
    33 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Olivia supported this idea  · 

  5. Performance report for 12 months (YTD)

    18 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Olivia shared this idea  · 

  6. Need Reports Greater than 6 months, Need one year

    44 votes
    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. Report on users time in queue

    12 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  9. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    11 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Olivia commented  · 

    This metric will refcelt the time the caller was waiting before the call was abandoned.