← RingCentral Ideas

Settings and activity

9 results found

  1. Call Park without virtual number

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Shari shared this idea  · 

  2. Bulk Deletion & Syncing from App to Phone

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Shari shared this idea  · 

  3. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  4. Desk Phone and Desktop application Sync

    93 votes
    Planned  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. allow call queue managers to block calls from nuisance numbers to their call queue

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Control Calls Using a Desk Phone With the Desktop App

    27 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Shari commented  · 

    We are in a very busy dispatch office with multiple calls ringing similtanious to a group of 6 users. We tried call queue but it didnt support call waiting so we were unable to multitask so we moved back to a ring group so we could see every inbound call. Here is the issue the physical phone now works to show all inbound caller ids as I am on a call but the Desktop App does not. We really need the desktop app to preform equally and at the same time the physical phone does. I agree the desktop app needs to be enhanced to interface to do these things

  7. Forward calls from Shared Line to RC app, as is already working for desktop phones

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Allow RC App(Unified) as Call forwarding - aside from the RC Phone App

    2 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. The Call Forwarding Feature from one extension to another extension

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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