Syncing between desktop app and physical phone is very essential.

It would also be helpful if we reject or ignore a call from the desk phone, the calls should be rejected or ignored on the RingCentral app. Currently, the behavior is that the calls once rejected or ignored on the desk phone, it continuous to ring on the app.

When setting DND on using the phone, it would be nice if the desktop app also showed the DND status.

Would like to see that the call presence when changed on the phone also update the app. So they do not have to always use the desktop application to put their phone into DND

This should not only happen for the mitel phones, but for ALL phones from RingCentral as well. We migrated from Mitel and had to get new phones through RC, and when we found out that our new phones didn't sync with the app, like Mitel we were upset to say the least.

Hi everyone, for Mitel devices DND sync, Call Logs sync, and Personal Contacts sync are all planned (Q4 - Q1 depending on the model). Thanks!

This needs to be a high priority. More and more users are being migrated over from Mitel Connect service along with their 6900 series desk phones but these do not fully sync with the desktop app yet. For example: Caller ID is not transferred with the call, DND status is not synced with the app.

We have been advised that the Mitel 6900 series phones will be accredited by RIngcentral on the 8th of June, 2022. It would be very useful if the Mitel desk phones and the Ringcentral desktop apps are in sync after the accreditation. Can someone please confirm if this would be the case?Moving forward, it is becoming increasingly important to get this synchronization enabled as it is such a vital component of how most users would want to use their phones. Mitel MiCloud and MiVoice Office 250 had this synchronization working like a charm and the sooner Ringcentral sorts this out the better it is in terms of customer experience.

We have been using Mitel connect on PC with Mitel Deskphones and depended on the PC app to be our user directory and start calls on the deskphone. Once answered on the deskphone the Mitel Program kept the dialer up and showed call length and all features like end call, transfer, hold and more to manage the deskphone call. I am shocked after migrating 250 users that your desktop app does not allow controlling of deskphone calls.

Syncing the contacts from desktop app to desktop phone (yealink T48S) would make both more efficient and useful. Not need to enter info twice and attempt to continually update and maintain.