Settings and activity

28 results found

1. Additional field for activity codes to indicate in adherence with Open.

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

2. Add ability to display staffing actual to scheduled variance by number instead of color in Schedule Manager

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

3. Service Level must be counted in the Service Level widget at the time that the call is answered, rather than the time the call is handled.

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

4. Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting

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   Nick shared this idea  ·  Jun 14, 2022

5. Require additional customization of dashboards in Nice InContact Contact Center

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

6. Require additional insight into what an agent is doing when in state Outbound Call in agent state widget

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

7. Additional Adherence Reporting is required in Nice InContact Contact Center

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

8. Mute incoming call notifications while currently on a call

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio

9. Account-Wide Holiday Settings and/or Holiday Templates

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   21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!

10. do away with Max Agent entirely

    30 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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11. InContact: Copy Holiday Tables

    5 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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12. Can a feature be created where we can allow grace periods for different activities so that an agent's schedule adherence won't be heavil...

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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13. Please add the Skill Type and the Team to the Interaction Details on the call recording.

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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14. Add a filter to the Active Contacts Report in Contact Center

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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15. PowerBI gateway

    5 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. Embeddable analytics dashboard

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Nice in Contact Call Analytics

    23 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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18. Report from analytics that can be subscribed to that shows the calls of questionable quality.

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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19. RingCentral Analytics - Share and collaborate on saved reports

    29 votes

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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20. WFM Pro - Schedule generation - Ability to lock in activities when generating schedules

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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