← RingCentral Ideas

Settings and activity

28 results found

  1. Additional field for activity codes to indicate in adherence with Open.

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Nick shared this idea  · 

  2. Add ability to display staffing actual to scheduled variance by number instead of color in Schedule Manager

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Nick shared this idea  · 

  3. Service Level must be counted in the Service Level widget at the time that the call is answered, rather than the time the call is handled.

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Nick shared this idea  · 

  4. Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Nick shared this idea  · 

  5. Require additional customization of dashboards in Nice InContact Contact Center

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Nick shared this idea  · 

  6. Require additional insight into what an agent is doing when in state Outbound Call in agent state widget

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Nick shared this idea  · 

  7. Additional Adherence Reporting is required in Nice InContact Contact Center

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Nick shared this idea  · 

  8. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  10. do away with Max Agent entirely

    30 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  11. InContact: Copy Holiday Tables

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  12. Can a feature be created where we can allow grace periods for different activities so that an agent's schedule adherence won't be heavil...

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  13. Please add the Skill Type and the Team to the Interaction Details on the call recording.

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  14. Add a filter to the Active Contacts Report in Contact Center

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  15. PowerBI gateway

    5 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  16. Embeddable analytics dashboard

    4 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  17. Nice in Contact Call Analytics

    23 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  18. Report from analytics that can be subscribed to that shows the calls of questionable quality.

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  19. RingCentral Analytics - Share and collaborate on saved reports

    32 votes
    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  20. WFM Pro - Schedule generation - Ability to lock in activities when generating schedules

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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