Settings and activity

28 results found

1. Additional field for activity codes to indicate in adherence with Open.

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

2. Add ability to display staffing actual to scheduled variance by number instead of color in Schedule Manager

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

3. Service Level must be counted in the Service Level widget at the time that the call is answered, rather than the time the call is handled.

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

4. Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Jun 14, 2022

5. Require additional customization of dashboards in Nice InContact Contact Center

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

6. Require additional insight into what an agent is doing when in state Outbound Call in agent state widget

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

7. Additional Adherence Reporting is required in Nice InContact Contact Center

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Nick shared this idea  ·  Sep 6, 2022

8. Mute incoming call notifications while currently on a call

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio

9. Account-Wide Holiday Settings and/or Holiday Templates

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

10. do away with Max Agent entirely

    30 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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11. InContact: Copy Holiday Tables

    7 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. Can a feature be created where we can allow grace periods for different activities so that an agent's schedule adherence won't be heavil...

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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13. Please add the Skill Type and the Team to the Interaction Details on the call recording.

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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14. Add a filter to the Active Contacts Report in Contact Center

    3 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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15. PowerBI gateway

    5 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. Embeddable analytics dashboard

    4 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Nice in Contact Call Analytics

    23 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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18. Report from analytics that can be subscribed to that shows the calls of questionable quality.

    2 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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19. RingCentral Analytics - Share and collaborate on saved reports

    36 votes

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    Planned  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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20. WFM Pro - Schedule generation - Ability to lock in activities when generating schedules

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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