Settings and activity
6 results found
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3 votes
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11 votes
Nate shared this idea ·
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738 votes
SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
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183 votes
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30 votes
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19 votes
Instead of having to copy and paste or open an email screen, there should be the ability to link to the Web application's contact list or a built in list on your computer or phone.Contacts could then get a notification in their ring central chat or via email/text automatically and join with a click.