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5 results found

  1. Call forwarding setup

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    TIS shared this idea  · 

  2. Distinctive Ring for Queues

    29 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  4. Answered calls showing up as missed for other extensions

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Call Queue - Ability to turn off missed call tagging

    92 votes
    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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