Settings and activity

34 results found

1. allow ordering of audio files in single play audio

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Nov 14, 2025

2. send voicemail webhook

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Nov 14, 2025

3. record call on transfer

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Nov 3, 2025

4. Restrict changes to Queue SLA settings

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Aug 26, 2025

5. Extension dialing between CX and EX

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Aug 26, 2025

6. RingCX for servicenow

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mitchell shared this idea  ·  Aug 6, 2025

7. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   Planned  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Jul 28, 2025

8. RCX Fields

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Apr 14, 2025

9. RingCX Alerts Enhanced Functionality

   7 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mitchell supported this idea  ·  Mar 19, 2025

10. RCX Priority Q Event, Transfer Call to REX BTN+EXT

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Feb 14, 2025

11. Adding New Int'l Site

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 8, 2020

12. Changes to Extension List/Report

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 24, 2020

13. Different location for search query results (dialed digits match) in RC for Google

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 24, 2020

14. Modify Company phone number Site assignment

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 24, 2020

15. Billing Approvals

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Jul 24, 2020

16. Call Log - Detailed view to show all the available pages (and the end page) on the bottom right of the page

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Mitchell commented  ·  Jul 8, 2020  ·  Edit…  ·  Delete…

    The request is for buttons in the Call Log to quickly jump to the first or last page of the report in ServiceWeb.

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17. API for Data feed for CQ data

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Mar 30, 2021

18. Custom Notification Email: Support Website label to be "Support Website" instead of "Website"

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Feb 12, 2021

19. Selective CallerID

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchell shared this idea  ·  Feb 18, 2021

20. Checking the IP address associated with the IP Phone under the Admin Portal

    38 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Mitchell commented  ·  Jul 8, 2020  ·  Edit…  ·  Delete…

    The request is to display the local IP address of the IP phones in ServiceWeb Phones and Devices in a more streamline fashion.

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