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← RingCentral Ideas

Settings and activity

10 results found

  1. Disable session timeouts for Live Reports

    6 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Tim supported this idea  · 

  2. More granular settings for Sequential call queue member rotation

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. configurable change time of presence status to inactivity

    50 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Tim commented  · 

    We would like to be able to turn off the presence inactivity timer. In its current form, a user's presence shows "Offline" after 15 minutes of inactivity. Most of our users use the HUD and when they see the "Offline" presence they assume that user/extension is unavailable. In our case we'd like all extensions to be green/available unless on a call, in a meeting or in DND.

  4. On the transfer call, it should show the caller number NOT the extension that transferred the call

    49 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Caller ID Information Pass Through with call Transfer, Internal and External

    51 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. show external caller's name/number when transferring call to another user, rather than person who transfers the call

    30 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. caller id of the caller for transferred calls

    45 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

    21 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Show Original Callers Number in Caller ID when Transferring calls

    26 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

    67 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging  ·  Admin →
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