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  1. RC App Faxing - need ability to add info in To, Company and Phone fields

    10 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Purchasing Call Queue shared this idea  · 

  2. Automatic Recording on RCV

    45 votes

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    Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Purchasing Call Queue commented  · 

    We are currently utilizing a chrome extension in the Contact Center that automatically pauses screen recording when we go to a specific website to input credit card numbers so the call or screen doesn't get recorded. Once the website is closed, the recording resumes. This is a PCI compliance requirement for us. We would like to have the same developed in the UC platform.

  3. Improvement for Pausing and Stopping Automatic Call Recordings

    38 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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