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Automatic Recording on RCV

There is currently no option to automatically record a meeting for Ringcentral Video unlike its latter, Ringcentral Meetings.

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New Years shared this idea  ·   ·  Report…  ·  Admin →
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  • Kareen commented  ·   ·  Report

    It recorded all meetings previously. How do we get that back. No one will remember to hit the button everytime. Now all our important meetings are lost...I need the system to record every meeting, every time. Just like in RCM

  • Jennifer Del Rosario commented  ·   ·  Report

    Hello all, apologies for my mistake. I will dig more into this and make sure that I'll notify you as soon as possible! I am changing the status back to under review. I appreciate your patience.

  • Susan commented  ·   ·  Report

    I don't think has been rolled out yet. I don't see a setting on the admin portal yet.

  • Andrew commented  ·   ·  Report

    Jennifer, are you sure this is implemented? The attachment you provided specificaly says that automatic meeting recording is only available if RingCentral Meetings (not RingCentral Video) is selected as the video service.

  • Tammie commented  ·   ·  Report

    Please provide release notes and app version where this has been implemented.

  • Tammie commented  ·   ·  Report

    @jennifer Del Rosario you do realize that the link you posted is a direct reference to RingCentral Meetings and not RCV as this idea requested!

  • Andrew commented  ·   ·  Report

    @Jennifer Del Rosario was this released? I realize it's only a few days but I don't see it available yet.

  • Ted commented  ·   ·  Report

    This is critical. Must keep using Zoom which offers this feature.

  • Kunu commented  ·   ·  Report

    In the old RCM tool we had the option to turn on auto-recording for meetings. Would be ideal to have this default option for RCV as well. How many times do we all intend to record... forget... and then awkwardly hit record mid-meeting?

  • William commented  ·   ·  Report

    Automatic Recording on meetings for RCV

  • Jordan commented  ·   ·  Report

    Our company also requires all meetings to be recorded. We can not make the switch with out this feature.

  • Kristopher commented  ·   ·  Report

    This feature is required for Financial Services clients or we can't move to RCV from RC Meetings.

  • Purchasing Call Queue commented  ·   ·  Report

    We are currently utilizing a chrome extension in the Contact Center that automatically pauses screen recording when we go to a specific website to input credit card numbers so the call or screen doesn't get recorded. Once the website is closed, the recording resumes. This is a PCI compliance requirement for us. We would like to have the same developed in the UC platform.