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  1. Adjust how missed calls are categorized for group calls

    471 votes

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    59 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Kate commented  · 

    The analytics for RingCentral are a little vague. For Customer Service teams monitoring missed calls is essential. There needs to be a way to differentiate what calls are "missed" (IE the CS rep was available but didn't answer the phone/it rang through) and which calls the CS rep would not have been able to answer. IE calls missed when their extension is DND or on another phone call. These should not count against them as they would have no choice but to miss the call

  2. DND Reporting

    26 votes

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    6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kate shared this idea  · 

  3. Call Rotation Missed Call

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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