Settings and activity

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  1. 1 vote
    How important is this to you?
    Jacob shared this idea  · 
  2. 23 votes
    How important is this to you?
    Jacob shared this idea  · 
  3. 728 votes
    How important is this to you?

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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    Jacob commented  · 

    I need to be able to view and reply to text messages sent to the main company number from within the mobile and Mac apps. Currently, only text messages sent to my personal number show up in the apps. And company text messages are only forwarded via email to me.