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← RingCentral Ideas

Settings and activity

13 results found

  1. Disable user's delete SMS history button/icon

    11 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cesar commented  · 

    To avoid accidental deletion of important SMS in the RingCentral App Desktop/Mobile.

  2. Adding Paging to HUD-Deskphone

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Cesar shared this idea  · 

  3. opt out option at the bottom of text messages sent

    3 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cesar shared this idea  · 

  4. Dial-by-Name customization

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cesar shared this idea  · 

  5. Automatically log out RC App after the shift of particular extension even the user hour is set to 24 hours

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cesar shared this idea  · 

  6. Audit Trail Enhancements

    203 votes

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    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Cesar commented  · 

    Add Log in information to the audit Trail (failed log ins-Account Locked Out)

  7. It would be nice to be able to turn off certain tabs like company or device tabs in contacts.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cesar shared this idea  · 

  8. add softkey button to put the phone system into afterhours mode immediately.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cesar shared this idea  · 

  9. Missed call notification for call screening.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cesar shared this idea  · 

  10. Voicemail Export

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cesar shared this idea  · 

  11. I am looking for a transcript of the messages within the internal direct messaging application

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Cesar commented  · 

    Wanted to access messaging transcript of a different user extension using RingCentral Application

  12. Analytics-data around call that were specifically avoided when it rang the agent.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cesar shared this idea  · 

  13. prevent users from switching to DND

    23 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cesar commented  · 

    Remove call queue button on desktop app