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4 results found

  1. SMS/Text Templates

    80 votes

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    47 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    _ commented  · 

    Any updates on this yet? Still anxiously awaiting all the time it will save my team.

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    _ commented  · 

    Any updates on this? I'm anxiously awaiting!

  2. Shared SMS were multiple users can receive and send SMS on specific number

    718 votes

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    149 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  3. Hide Text Messages to clean up window

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. Mark text messages, voicemails, missed call notifications as unread when already read

    59 votes

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    Implemented  ·  20 comments  ·  Phone & Messaging  ·  Admin →
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    _ commented  · 

    Would like to see your desktop apps add the ability to mark incoming SMS unread- so they can be correctly responded to later if/as needed.