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  1. 80 votes

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    _ commented  · 

    Any updates on this yet? Still anxiously awaiting all the time it will save my team.

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    _ commented  · 

    Any updates on this? I'm anxiously awaiting!

  2. 718 votes

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    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  3. 2 votes

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  4. 59 votes

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    _ commented  · 

    Would like to see your desktop apps add the ability to mark incoming SMS unread- so they can be correctly responded to later if/as needed.