Settings and activity
4 results found
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80 votes
Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here.
Thank you!
An error occurred while saving the comment An error occurred while saving the comment _ commented
Any updates on this? I'm anxiously awaiting!
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718 votes
SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
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2 votes
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59 votes
An error occurred while saving the comment _ commented
Would like to see your desktop apps add the ability to mark incoming SMS unread- so they can be correctly responded to later if/as needed.
Any updates on this yet? Still anxiously awaiting all the time it will save my team.