← RingCentral Ideas

Settings and activity

6 results found

  1. Add ability to have custom links on the left hand menu bar

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ron shared this idea  · 

  2. Right side panel displayed with messages, save last displayed, for tasks add option to only show un finished tasks

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Ron shared this idea  · 

  3. Admin have ability to monitor all employee chats live

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Ron shared this idea  · 

  4. Shared SMS were multiple users can receive and send SMS on specific number

    726 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  5. Notifications: Task assigned/reassigned to me

    83 votes
    Future Consideration  ·  18 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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  6. Remove completed tasks from queue, not delete.

    36 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    An error occurred while saving the comment
    Ron commented  · 

    It would also be nice if the right side panel would remember what you had opened last time you exited, so tasks would always display when you are in messaging. Right now an employee opens RC, goes to messages and does not see their tasks they need to perform by default, making it easy for them to forget to view them.