Settings and activity

4 results found

1. Adjust how missed calls are categorized for group calls

   471 votes

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   59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

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   Mary commented  ·  Apr 26, 2021  ·  Edit…  ·  Delete…

   It would be very helpful to know the extension status when running productivity reports related to missed calls. Missing a call when an extension is busy is very different than missing a call when the extension is idle.

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2. Remote Desktop Control

   436 votes

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   Implemented  ·  25 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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3. Allow Polls

   223 votes

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   Implemented  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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4. Ability to download full life cycle of a call

   19 votes

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   Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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