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  1. True "All" option in User filter on Performance Reports

    5 votes

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Kyle shared this idea  · 

  2. Ability to remove the deleted users from the performance report

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Analytics: Select Multiple Queues

    4 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Analytics data manually refresh or change frequency

    13 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Increase Data Retention of Analytics

    114 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.


    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.


    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US