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7 results found

  1. Increase Data Retention of Analytics

    114 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.


    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.


    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US


    An error occurred while saving the comment
    Jamie commented  · 

    Currently in the Analytics portal, it is only possible to go back 6 months when viewing calls stats and performance reports, but it would be extremely useful to have this limit increased to at least 12 months.

  2. Allow Queue Manager to make member "Unavailable" or "Available"

    7 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Set Users Status on their behalf

    67 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Remotely manage user status

    30 votes

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    Implemented  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Admin Control of Log in/Log out in Call Queue

    11 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  6. Admin can Change User's Status via Ringcentral App

    14 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Admin toggle availability status

    8 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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