Settings and activity

8 results found

1. Allowing warm transfers from Ring Central desktop to the Contact Center

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   38 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  Dec 5, 2025

2. option and/or default behaviour being to auto-hold the external caller / customer when an agent initiates a warm transfer / three-way call t

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Todd shared this idea  ·  Nov 10, 2025

3. Sync RingCentral Desktop Application With RingCX

   290 votes

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   Planned  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  Nov 10, 2025

4. Automatic hold for warm transfers using integrated phone

   26 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  Nov 10, 2025

5. RC provide a basic policy to restrict Device registration to/from customers WAN IPs.

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Todd shared this idea  ·  Oct 16, 2025

6. Ability to limit SMS channel selection when creating an outbound SMS message

   27 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  Apr 18, 2025

7. RingSense: Payment/Plan Option to extend 1yr Call Retention

   32 votes

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   Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  Jul 16, 2024

8. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   317 votes

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   Planned  ·  99 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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