Settings and activity

46 results found

1. Automated reports for RingSense managers

   38 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

   Juan supported this idea  ·  Jul 26, 2024

2. RingSense: Customizable Powerskill Benchmarks

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   23 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now available to admins.

   As an admin, you can navigate to Coaching → PowerSkills. For applicable PowerSkills, you’ll see an option to edit the target range, which allows you to define the ideal range for each PowerSkill.

   Juan supported this idea  ·  Jul 26, 2024

3. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   88 votes

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   Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Juan supported this idea  ·  Jul 26, 2024

4. Remove missed call from queue members if answered

   220 votes

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this feature here.

5. Call Queue wait List

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Juan shared this idea  ·  Jun 11, 2024

6. Outbound Automatic Voicemail Drop

   269 votes

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   Future Consideration  ·  54 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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