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46 results found

  1. Automated reports for RingSense managers

    38 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    Juan supported this idea  · 

  2. RingSense: Customizable Powerskill Benchmarks

    23 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    This feature is now available to admins.

    As an admin, you can navigate to Coaching → PowerSkills. For applicable PowerSkills, you’ll see an option to edit the target range, which allows you to define the ideal range for each PowerSkill.

    Juan supported this idea  · 

  3. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    88 votes

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    Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Juan supported this idea  · 

  4. Remove missed call from queue members if answered

    223 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Call Queue wait List

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Juan shared this idea  · 

  6. Outbound Automatic Voicemail Drop

    273 votes

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    Future Consideration  ·  56 comments  ·  Phone & Messaging » Other  ·  Admin →
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