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  1. Analytics regarding Text Messaging/SMS

    202 votes

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    Future Consideration  ·  17 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  2. Send Text to RingCentral Number through Email

    94 votes

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    Future Consideration  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  3. Call Forwarding to extensions

    26 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. Call waiting for queue calls

    141 votes

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    37 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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    Ron commented  · 

    Any update on this request?

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    Ron commented  · 

    I was advised by RC support that this feature could be available by the end of this quarter. It would be a toggle option within each call queue. This would be huge help to our operation. Please update on status.