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7 results found

  1. MS Teams: Ring Physical Desk Phones for Internal Microsoft Teams Calls (Direct Routing)

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    May supported this idea  · 

  2. Agent Session Logout When Closing MAX Agent/CXone Agent Due To Network Disconnection

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    May supported this idea  · 

  3. Move from generic email profile to existing or new Customer Profile

    28 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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  4. Ability to search for a call by number - either incoming or outgoing

    18 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    77 votes

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    Planned  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  6. Silence Transcribing Announcement

    70 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    May commented  · 

    I think this is a very easy request and would increase the number of users tremendously!

    May supported this idea  · 

  7. Undo Button

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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