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Settings and activity

7 results found

  1. Log Customization to support number and Date/Time custom fields type

    21 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Roman commented  · 

    A small change with a big impact! It seems like a logical next step to enhance logging capabilities. Date/Time and Number fields would make data more usable in reports and automation.

    Roman supported this idea  · 

  2. different export file formats for the same report gives different data - what shouldn't be

    14 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. caller id and number called on inbound calls

    19 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see.

  4. see all direct call forwardings in (downloaded) user list

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. make call handling rights more granular in roles

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Grant users the ability to change call forwarding and availability states on behalf of other users

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Live Monitoring a user not a call

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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