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← RingCentral Ideas

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10 results found

  1. Quality of Service (QoS) Portal for RingCX Calls

    82 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Bart supported this idea  · 

  2. Wrap Time / After Contact Work

    155 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  3. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    70 votes

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    4 comments  ·  RingCX » Digital experience  ·  Admin →
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  4. Add filter for Holiday 'Queue is Open' System Alerts

    88 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  5. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    26 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  6. Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  7. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    90 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  8. Add a Holiday event on RingCX queues

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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  9. Voicemail-to-text to capture multiple languages concurrently

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Allow Ring My Phone to be turned on/off by user with presence monitoring

    18 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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