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8 results found

  1. Add filter for Holiday 'Queue is Open' System Alerts

    87 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Bart supported this idea  · 

  2. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    25 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  3. Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  4. System-wide Phone Book

    4 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  5. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    67 votes

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    3 comments  ·  RingCX » Digital experience  ·  Admin →
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  6. Add a Holiday event on RingCX queues

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Bart shared this idea  · 

  7. Voicemail-to-text to capture multiple languages concurrently

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Allow Ring My Phone to be turned on/off by user with presence monitoring

    18 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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