Settings and activity

9 results found

1. Wrap Time / After Contact Work

   154 votes

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   Future Consideration  ·  18 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  May 12, 2026

2. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   70 votes

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   4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

   In design

   Bart supported this idea  ·  Mar 27, 2026

3. Add filter for Holiday 'Queue is Open' System Alerts

   88 votes

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   New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  Mar 10, 2026

4. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   26 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  Mar 10, 2026

5. Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  Feb 2, 2026

6. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   88 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  Feb 2, 2026

7. Add a Holiday event on RingCX queues

   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Bart shared this idea  ·  May 27, 2025

8. Voicemail-to-text to capture multiple languages concurrently

   32 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Allow Ring My Phone to be turned on/off by user with presence monitoring

   18 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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