Settings and activity

12 results found

1. Call controls for RingCX calls with desk phone pairing

   67 votes

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   Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  Aug 31, 2026

2. RingCX-Restrict Recording URLs in Reports via Admin Roles

   91 votes

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   Under Review  ·  17 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  Jul 7, 2026

3. Quality of Service (QoS) Portal for RingCX Calls

   85 votes

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   Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  May 26, 2026

4. Wrap Time / After Contact Work

   166 votes

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  May 12, 2026

5. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   71 votes

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   4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Bart supported this idea  ·  Mar 27, 2026

6. Add filter for Holiday 'Queue is Open' System Alerts

   89 votes

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   New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  Mar 10, 2026

7. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   26 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  Mar 10, 2026

8. Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  Feb 2, 2026

9. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   92 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bart supported this idea  ·  Feb 2, 2026

10. Add a Holiday event on RingCX queues

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Bart shared this idea  ·  May 27, 2025

11. Voicemail-to-text to capture multiple languages concurrently

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Allow Ring My Phone to be turned on/off by user with presence monitoring

    18 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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