Settings and activity

30 results found

1. Adjustment - Cancel call transfer Label

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   19 votes

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   Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Oct 16, 2024

2. Position in Queue Announcement

   52 votes

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   Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Oct 8, 2024

3. Auto answer management options separately for inbound and outbound calling

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   52 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Oct 2, 2024

4. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   24 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Sep 23, 2024

5. Automatic hold for warm transfers using integrated phone

   27 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Sep 10, 2024

6. Call Queue Wait Settings - max callers in queue

   21 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Jul 12, 2024

7. Call Queue Wait Settings - wait time

   47 votes

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   New  ·  7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Jul 12, 2024

8. Presence sync bidirectional visual delay

   34 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  Jul 1, 2024

9. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Sunny Suriwong supported this idea  ·  May 23, 2024

10. Composability - Fax

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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