Settings and activity

6 results found

1. call offers for the longest wait time

   196 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Paolo Alberto supported this idea  ·  Oct 13, 2025

2. Have AI Summaries and Transcriptions show in plain text on RingCX Analytics instead of a URL

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Paolo Alberto shared this idea  ·  Oct 2, 2025

3. Add “All Messages” View for RingCX for HubSpot Embedded Agent

   8 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Paolo Alberto supported this idea  ·  Jul 14, 2025

4. Improvement with the CX queue voicemail options.

   28 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Paolo Alberto supported this idea  ·  May 13, 2025

5. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Paolo Alberto supported this idea  ·  Mar 4, 2025

6. Position in Queue Announcement

   48 votes

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   Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paolo Alberto supported this idea  ·  Mar 4, 2025