Settings and activity

8 results found

1. Social Media Comment Threads - Lock Ability

   31 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Aug 29, 2025

2. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   80 votes

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   Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Jul 1, 2025

3. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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   22 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Apr 10, 2025

4. call offers for the longest wait time

   196 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Apr 10, 2025

5. Site specific directory, Hide the company directory from specific users only

   96 votes

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   7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
   Neil Harrison supported this idea  ·  Nov 21, 2024

6. IVR Wait

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   25 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Nov 7, 2024

7. Delay in the event after "Single Play Audio"

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   18 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Sep 10, 2024

8. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Neil Harrison commented  ·  May 23, 2024  ·  Edit…  ·  Delete…

   A must for supervisors

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   Neil Harrison supported this idea  ·  May 23, 2024