Settings and activity

10 results found

1. Update RingCX Agent for ALL Interaction Types

   56 votes

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   Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Mar 16, 2026

2. Pre-chat quick replies / icebreakers for RingCX Engage Messaging

   8 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Implemented, in open beta. please reach out for activation

   Neil Harrison supported this idea  ·  Mar 3, 2026

3. Social Media Comment Threads - Lock Ability

   34 votes

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   Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Aug 29, 2025

4. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   126 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Jul 1, 2025

5. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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   25 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Apr 10, 2025

6. call offers for the longest wait time

   230 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Apr 10, 2025

7. Site specific directory, Hide the company directory from specific users only

   98 votes

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   7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
   Neil Harrison supported this idea  ·  Nov 21, 2024

8. IVR Wait

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   26 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Nov 7, 2024

9. Delay in the event after "Single Play Audio"

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   18 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Neil Harrison supported this idea  ·  Sep 10, 2024

10. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Neil Harrison commented  ·  May 23, 2024  ·  Edit…  ·  Delete…

    A must for supervisors

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    Neil Harrison supported this idea  ·  May 23, 2024