Settings and activity

29 results found

1. Add “All Messages” View for RingCX for HubSpot Embedded Agent

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jul 14, 2025

2. transfer

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   60 votes

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   Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jul 7, 2025

3. Live Chat with Switch Video Enable - Analytics Recordings

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Junny shared this idea  ·  Jun 6, 2025

4. SMS Read Receipt

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jun 3, 2025

5. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

   9 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jun 3, 2025

6. Ability to search for contact name in Outbounds SMS (CRMs)

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   7 votes

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   Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  May 28, 2025

7. Ability to download or view SMS transcripts

   49 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  May 27, 2025

8. Sync RingCentral Desktop Application With RingCX

   279 votes

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   Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  May 15, 2025

9. Improvement with the CX queue voicemail options.

   29 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  May 13, 2025