Settings and activity

33 results found

1. Maintaining Cohesive Threads with Individual Customers

   4 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   If the following options are checked:

   • Threading heuristics
   • Common ancestors threading

   Then replies to the same thread should be aggregated to the same thread and conversation will be reopened

   Please provide examples (thread id) if this is not the case

   Junny supported this idea  ·  Aug 5, 2025

2. Flexibility in Assigning and Managing Email Communications

   3 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   We currently have a very permissive system, where all agents can view and act on all channels.

   Are you asking for the ability to simply leave the visibility, but remove the ability to engage (change ownership) or reply to the customers from the All messages mode for all channels?

   Junny supported this idea  ·  Aug 5, 2025

3. call offers for the longest wait time

   218 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jul 29, 2025

4. able to remove duplicates found in this list and existing list

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jul 17, 2025

5. Add “All Messages” View for RingCX for HubSpot Embedded Agent

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jul 14, 2025

6. transfer

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   65 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jul 7, 2025

7. Live Chat with Switch Video Enable - Analytics Recordings

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Junny shared this idea  ·  Jun 6, 2025

8. SMS Read Receipt

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jun 3, 2025

9. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

   10 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jun 3, 2025

10. Ability to search for contact name in Outbounds SMS (CRMs)

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    7 votes

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  May 28, 2025

11. Ability to download or view SMS transcripts

    50 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  May 27, 2025

12. Sync RingCentral Desktop Application With RingCX

    302 votes

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    Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  May 15, 2025

13. Improvement with the CX queue voicemail options.

    35 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  May 13, 2025