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  1. Audit Trail Scheduled Reporting

    10 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Dawn supported this idea  · 

  2. MS Teams presence sync real time

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Dawn shared this idea  · 

  3. run user status report

    32 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dawn supported this idea  · 
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    Dawn commented  · 

    We would also like to be able to run a user report that shows when users are unavailable. It would extra nice if there was a breakdown to whether they are on DND or if they've turned off "Accept queue calls"