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7 results found

  1. Shared SMS were multiple users can receive and send SMS on specific number

    798 votes

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    164 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

    Melanie supported this idea  · 

  2. To be able to see and listen to other users' call recording as a Super Admin extension on the mobile app

    9 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melanie supported this idea  · 

  3. Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app

    9 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melanie supported this idea  · 

  4. Access call recordings for all users via Application

    20 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melanie commented  · 

    Please make this available. It would be so much easier to have an admin user who has access to all recordings within the organization to quickly review a call from the "Recordings" tab in the application rather than having to go to the Admin Portal and run a report.

    Melanie supported this idea  · 

  5. Access All Call Recordings from the 'Recordings' Tab

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melanie supported this idea  · 

  6. Recover call recordings for past 90 days

    92 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melanie supported this idea  · 

  7. Call logs filter for recorded calls

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melanie supported this idea  · 
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    Melanie commented  · 

    It would be incredibly useful for us to be able to view all call recordings from the "Recordings" tab in the app rather than having to log in to the site and find the calls that way. It would definitely save us a lot of time.