← RingCentral Ideas

Settings and activity

7 results found

  1. Shared SMS were multiple users can receive and send SMS on specific number

    739 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Melanie supported this idea  · 

  2. To be able to see and listen to other users' call recording as a Super Admin extension on the mobile app

    9 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Melanie supported this idea  · 

  3. Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app

    9 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Melanie supported this idea  · 

  4. Access call recordings for all users via Application

    19 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Melanie commented  · 

    Please make this available. It would be so much easier to have an admin user who has access to all recordings within the organization to quickly review a call from the "Recordings" tab in the application rather than having to go to the Admin Portal and run a report.

    Melanie supported this idea  · 

  5. Access All Call Recordings from the 'Recordings' Tab

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Melanie supported this idea  · 

  6. Recover call recordings for past 90 days

    79 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Melanie supported this idea  · 

  7. Call logs filter for recorded calls

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Melanie supported this idea  · 
    An error occurred while saving the comment
    Melanie commented  · 

    It would be incredibly useful for us to be able to view all call recordings from the "Recordings" tab in the app rather than having to log in to the site and find the calls that way. It would definitely save us a lot of time.