← RingCentral Ideas

Settings and activity

6 results found

  1. Receive call queue SMS notification on Ring Central phone numbers

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Murat commented  · 

    SMS -
    Example: If my customer texting to my company number, or any number I created for my company only one user can see this message. It's a problem, because a lot of customers texting to our phone numbers from where they received a calls. And only one user can see, I can see, and every time if its important information I need to forward this message. I want to give access to users to see and send messages to this customer. And also get easy access to personal(extension) numbers if my sales team communicate with customers. At this time need to do a lot of job to check sms.

    Please give access, open it to everyone give access to see and send messages to any number.

    Murat supported this idea  · 

  3. Allow all extensions to send SMS from main Company extension

    169 votes
    Under Review  ·  40 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Murat supported this idea  · 

  4. Share SMS Template across all users in the account

    37 votes
    5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Murat supported this idea  · 

  5. TEXT MESSAGE SMS NUMBER WE SENT FROM

    42 votes
    6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Murat supported this idea  · 

  6. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    93 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Murat supported this idea  ·