Settings and activity

5 results found

1. Ability to Show/Hide numbers in Caller ID dropdown

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Bill supported this idea  ·  Aug 5, 2025

2. Hide Contact Center Numbers from Being Used as Caller ID

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Bill supported this idea  ·  Aug 5, 2025

3. Sort caller ID/outbound call selections by NAME

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Bill supported this idea  ·  Aug 5, 2025

4. More Detailed SMS Transcipts Report

   6 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Bill supported this idea  ·  Sep 18, 2024

5. Supervisor Activity report

   5 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Bill commented  ·  Sep 18, 2024  ·  Edit…  ·  Delete…

   Also, add their login times as an admin to the system. Help confirm their are using the dashboards and monitoring activity throughout the day.

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   Bill supported this idea  ·  Sep 18, 2024