Settings and activity

17 results found

1. Ability to use RingSense on Queue Calls

   49 votes

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   5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Eugene responded

   See "Call Queue" filter in "All filters" on the Calls page.

   Craig supported this idea  ·  Apr 6, 2026

2. RingSense: Pull in/Filter Calls based on Duration

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   58 votes

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   4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

   Key benefits of this feature include:

   • Custom thresholds: Customers can define minimum call duration rules
   • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
   • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

   Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

   Craig supported this idea  ·  Apr 6, 2026

3. RingSense Dashboard based landing page to drive adoption and insight

   62 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Craig supported this idea  ·  Apr 6, 2026

4. AI Notes on Deskphone

   19 votes

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   New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Craig supported this idea  ·  Apr 6, 2026

5. Template Tab with Pre-Configured Questionnaire

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Craig supported this idea  ·  Apr 6, 2026

6. Scorecard with templated script options to provide answers

   9 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Craig supported this idea  ·  Apr 6, 2026

7. RingSense ScoreCard Template

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Craig supported this idea  ·  Apr 6, 2026

8. Template Tab with Pre-Configured Questionnaire

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Craig supported this idea  ·  Apr 6, 2026

9. edit transcripts

   27 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Craig supported this idea  ·  Apr 6, 2026

10. Coaching Insights - Main Screen

    6 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks for the valuable feedback. We are now working on an update to persist your filters on the coaching page

    Craig supported this idea  ·  Apr 6, 2026

11. Enable Custom Field Mapping for RingSense–Zoho Integration

    30 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  Apr 6, 2026

12. Add a field displaying the total weight of all questions when creating a scorecard.

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  Apr 6, 2026

13. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

    9 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense/ACE now allows flexibility to mark a scorecard question as mandatory or optional

    
    

    As an admin, you can specify which questions are optional v/s required. See the attached screenshot.

    
    

    Key benefits of this feature include:

    • Ensures consistent evaluations by making critical questions mandatory
    • Enables flexible scoring with optional questions for non-applicable scenarios
    • Gives admins tighter control over quality standards and compliance requirements

    
    

    Craig supported this idea  ·  Apr 6, 2026

14. Allow RingEX Super admins to designate ACE Licence users as ACE admins in ACE licencing page.

    6 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  Apr 6, 2026

15. RingSense Showing Reversed CallerID information

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  Apr 6, 2026

16. Capability of the User to use Multiple Site Caller ID

    37 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Craig supported this idea  ·  Oct 28, 2025

17. Enable AI transcription on Desk phone

    274 votes

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    Planned  ·  75 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Craig commented  ·  Jul 24, 2024  ·  Edit…  ·  Delete…

    Ability to use AI Smart Notes via App when speaking to a customer using your physical phone handset.

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    Craig supported this idea  ·  Jul 24, 2024