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Capability of the User to use Multiple Site Caller ID

Requesting to have the option for a user to use different site caller ID. Not just having one site that is assigned but have the option to use as well the other site caller ID number

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Denise shared this idea  ·   ·  Report…  ·  Admin →
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  • Frank commented  ·   ·  Report

    This is critical for us as we need to have customer service from multiple sites work as one team, and in some cases they'll need to call out with the caller ID from multiple sites.

  • Joseph commented  ·   ·  Report

    We were told this could already be done! It was the single reason we switched to RingCentral. We are not very happy right now. Almost feels like we got duped just to close the sale.

  • MURRAY Staff commented  ·   ·  Report

    This is critical for us. If I had known this wasn't an option we would have gone with a different VOIP system. I love everything about Ring Central, but if we aren't able to find a solution for this, we will have to go with another option.
    I have employees who work at different locations each day. It is a problem if they can't make outgoing calls from the location they are servicing.

  • Angelo Cuenco commented  ·   ·  Report

    The customer wants to have each user with a separate caller ID option on the app for them to choose what site they are assigned to.