Settings and activity

8 results found

1. More Granular User Caller ID Permissions

   8 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Allen supported this idea  ·  Aug 20, 2026

2. Real-time Email/SMS Notifications for Call Queue Booster Callback Requests

   31 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Allen supported this idea  ·  Aug 20, 2026

3. The caller ID should be longer then 15 characters.

   22 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Allen supported this idea  ·  Aug 20, 2026

4. key templates for polycom vvx 350

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Allen supported this idea  ·  Jun 4, 2026

5. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   156 votes

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   Under Review  ·  34 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Allen supported this idea  ·  Apr 22, 2026

6. Show Shared SMS previews on lock screen notifications

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Allen supported this idea  ·  Apr 3, 2026

7. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   80 votes

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   New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Allen commented  ·  Mar 12, 2026  ·  Edit…  ·  Delete…

   You'll want to open a support case and request to have the following feature enabled "'Preserve Caller ID'. This feature will preserve the original caller id when transferring calls.

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8. Abandoned Call queue Rate

   24 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Allen supported this idea  ·  Sep 23, 2025