← RingCentral Ideas Settings and activity 2 results found When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call 65 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 4 comments · Phone & Messaging » Call Queues · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Allen commented · Mar 12, 2026 · Edit… · Delete… You'll want to open a support case and request to have the following feature enabled "'Preserve Caller ID'. This feature will preserve the original caller id when transferring calls. Save Submitting... Abandoned Call queue Rate 23 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 2 comments · Analytics & Reporting » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Allen supported this idea · Sep 23, 2025
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You'll want to open a support case and request to have the following feature enabled "'Preserve Caller ID'. This feature will preserve the original caller id when transferring calls.