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  1. Live Transcription on RingCX

    8 votes

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    Planned  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    Hunter supported this idea  · 

  2. Email correspondence within a case should be visible in the support site case information

    15 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hunter commented  · 

    We should also see notes of the Technician working the case so there's information on what is being done or has been done. Doesn't make sense to me that there is no information put in the case online.

    Hunter supported this idea  · 

  3. Automatically change the status to Wrap during wrap-up time in RingCX.

    29 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Hunter supported this idea  ·