← RingCentral Ideas Settings and activity 2 results found Email correspondence within a case should be visible in the support site case information 15 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Under Review · 4 comments · Phone & Messaging » Admin Portal · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Hunter commented · Jun 20, 2025 · Edit… · Delete… We should also see notes of the Technician working the case so there's information on what is being done or has been done. Doesn't make sense to me that there is no information put in the case online. Save Submitting... Hunter supported this idea · Jun 20, 2025 Automatically change the status to Wrap during wrap-up time in RingCX. 27 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Future Consideration · 5 comments · RingCX » Agent & supervisor experience · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Hunter supported this idea · May 13, 2025
Hunter
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We should also see notes of the Technician working the case so there's information on what is being done or has been done. Doesn't make sense to me that there is no information put in the case online.