← RingCentral Ideas

Settings and activity

5 results found

  1. Enable option to limit a specific RingCentral app notifications

    11 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Danelle commented  · 

    Customizing notifications at the app level would help us work more efficiently. Everyone uses RingCentral differently.

    Danelle supported this idea  · 

  2. Disable HUD park notification

    28 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Danelle commented  · 

    HUD notifications should be useful, not just noise. When everyone sees everything, people stop responding.

    Danelle supported this idea  · 

  3. Disable call park notification on desk phone

    11 votes
    10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Danelle commented  · 

    The current setup causes confusion and unnecessary disruptions. Having a way to disable these alerts would help staff focus on what matters.

    Danelle supported this idea  · 

  4. Call Park Notification Control in the RingCentral Desktop App

    117 votes
    Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Danelle commented  · 

    Notifications should be role-based. When they’re too broad, people start ignoring them altogether. That’s not good for communication or service.

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    Danelle commented  · 

    This creates confusion, as the parked call sound mimics a direct message, leading to unnecessary interruptions. Ideally, we should be able to independently customize—or completely disable—the notification for parked calls. Providing options to both change the sound and toggle the alert off would be the optimal solution.

    Danelle supported this idea  · 
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    Danelle commented  · 

    The parked call notification is overly intrusive. Whenever a call is parked, it interrupts workflow as I pause to see if it's meant for me or one of my associated ring groups.

  5. Customize popup notifications

    30 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Danelle commented  · 

    From a leadership standpoint, I’ve seen how this creates confusion across departments. A simple option to manage popups would save time and reduce stress.

    Danelle supported this idea  ·