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Settings and activity

6 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ashlee commented  · 

    Performance Reports should include total DND time for the time frame you're viewing. For example, if we're looking at monthly calls and see a user has had less queue (hunt group) calls than others I want to see how often they were on DND to see if it was overused to avoid calls.

    Ashlee supported this idea  · 

  2. Analytics access to see DND status from Take all calls to Do not accept call queue calls

    17 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ashlee supported this idea  · 

  3. hud

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Ashlee shared this idea  · 

  4. A button for status change

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ashlee supported this idea  · 

  5. Admin can change other users' presence status and presence message

    29 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ashlee supported this idea  · 

  6. Automatically remove status message when turning off DND.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ashlee supported this idea  ·