Settings and activity
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We recently moved to RingCentral from another system which was able to loop the home message. Our ‘on hold’ voice messages will talk about services we offer and also current news related to our industry. It is 10 messages, each message 20 seconds long with music in between. With the RingCentral product, if I put a customer on hold, they will hear this message from the beginning. If I take them off hold and then put them back on hold, they will hear the same message from the very beginning again which means the important messages at the end of this recording will never be heard unless I keep the customer on hold for a very long time.
I would suggest two options to improve the RingCentral current system
-1: The message is played on a constant loop so the customer will jump into the messages at different stages of the recording and thus hear a different message each time. This should be controlled by ticking a box on the Admin settings to either start the recording from the beginning each time or go into loop mode.
-2: We have 8 voice messages. I should be able to upload 8 separate mp3's (or maybe more) and the system randomly picks 1 of the 8 to play so when the customer is on hold, they hear the message from the beginning of the recording, but it will be a different message each time they are on hold.