Settings and activity

12 results found

1. Chat notifications in CX One

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Helpdesk supported this idea  ·  Jan 8, 2025

2. Position in Queue, Estimated wait time, and Call queue caller call back feature

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Helpdesk supported this idea  ·  Dec 13, 2024

3. Call Queue Wait Settings - max callers in queue

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Helpdesk supported this idea  ·  Dec 13, 2024

4. DFO Chat session allowed to enter the Queue not working in digital scripts

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Helpdesk shared this idea  ·  Dec 10, 2024

5. signature

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Helpdesk shared this idea  ·  Dec 5, 2024

6. WFM : Set holiday allocations per consultant

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Helpdesk shared this idea  ·  Oct 29, 2024

7. WFM - ability to schedule holidays in hours and not days.

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Helpdesk shared this idea  ·  Oct 23, 2024

8. WFM Pro - Display Remaining balance in Hours instead of days

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Helpdesk supported this idea  ·  Oct 23, 2024

9. RCCC: DFO Reporting Request

   3 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Helpdesk supported this idea  ·  Oct 23, 2024

10. Allow Activity Codes colors to be customizable

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Helpdesk supported this idea  ·  Oct 23, 2024

11. Add Ability to Block Phone Number as Admin Instead of in Studio Script

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Helpdesk supported this idea  ·  Oct 23, 2024

12. Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Helpdesk supported this idea  ·  Oct 23, 2024
    Helpdesk shared this idea  ·  Sep 23, 2024