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Settings and activity

11 results found

  1. Call Queue Position

    55 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  2. Call Queue Wait Settings - max callers in queue

    20 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  3. DFO Chat session allowed to enter the Queue not working in digital scripts

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  4. signature

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  5. WFM : Set holiday allocations per consultant

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  6. WFM - ability to schedule holidays in hours and not days.

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  7. WFM Pro - Display Remaining balance in Hours instead of days

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  8. RCCC: DFO Reporting Request

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. Allow Activity Codes colors to be customizable

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  10. Add Ability to Block Phone Number as Admin Instead of in Studio Script

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  11. Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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