← RingCentral Ideas

Settings and activity

12 results found

  1. Chat notifications in CX One

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  2. Position in Queue, Estimated wait time, and Call queue caller call back feature

    215 votes
    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Helpdesk supported this idea  · 

  3. Call Queue Wait Settings - max callers in queue

    21 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Helpdesk supported this idea  · 

  4. DFO Chat session allowed to enter the Queue not working in digital scripts

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Helpdesk shared this idea  · 

  5. signature

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Helpdesk shared this idea  · 

  6. WFM : Set holiday allocations per consultant

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Helpdesk shared this idea  · 

  7. WFM - ability to schedule holidays in hours and not days.

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  8. WFM Pro - Display Remaining balance in Hours instead of days

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Helpdesk supported this idea  · 

  9. RCCC: DFO Reporting Request

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Helpdesk supported this idea  · 

  10. Allow Activity Codes colors to be customizable

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Helpdesk supported this idea  · 

  11. Add Ability to Block Phone Number as Admin Instead of in Studio Script

    4 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Helpdesk supported this idea  · 

  12. Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Helpdesk supported this idea  · 
    Helpdesk shared this idea  ·