← RingCentral Ideas

Settings and activity

22 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
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    Samara commented  · 

    YES, very much needed

  2. The capability to log the time stamp of Desk phone DND status.

    3 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
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    Samara commented  · 

    It's useful to have this feature to investigate whether DND is turned on or off by mistake on the users' desk phones.

    Currently, the DND logs are only available for softphones under audit trail on the RC admin portal
    Regards

    Samara supported this idea  · 
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