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26 results found

  1. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Samara commented  · 

    YES, very much needed

    Samara supported this idea  · 

  2. Show phone numbers list for loop calls for call queue and user extension in Call logs or Analytics.

    4 votes

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    1 comment  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Samara commented  · 

    YES, very much needed

    Samara supported this idea  · 

  3. Audit Trail Scheduled Reporting

    11 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Samara commented  · 

    YES, very much needed

    Samara supported this idea  · 

  4. Audit Trail Enhancements

    269 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Samara commented  · 

    YES, very much needed

    Samara supported this idea  · 

  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    658 votes

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    Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara commented  · 

    YES, very much needed

  6. The capability to log the time stamp of Desk phone DND status.

    4 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara commented  · 

    It's useful to have this feature to investigate whether DND is turned on or off by mistake on the users' desk phones.

    Currently, the DND logs are only available for softphones under audit trail on the RC admin portal
    Regards

    Samara supported this idea  · 
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