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15 results found

  1. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Samara supported this idea  · 

  2. RingCentral for Intune

    11 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Samara supported this idea  · 

  3. Develop a Process for Automatically Removing Personal Contacts

    12 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Samara supported this idea  · 

  4. Identifier on the deskphone if it's registered on a different account/location

    9 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Samara supported this idea  · 

  5. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    42 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Samara supported this idea  · 

  6. incoming call waiting for call queues

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara supported this idea  · 

  7. Download user info should include the call forwarding numbers

    20 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara supported this idea  · 

  8. RC app report

    8 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara supported this idea  · 

  9. BT CLOUD: IVR Key Presses (Analytics)

    4 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Samara commented  · 

    YES, very much needed

    Samara supported this idea  · 

  10. Missed calls to queue showing up as "Answered Elsewhere"

    28 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Samara commented  · 

    YES, very much needed

    Samara supported this idea  · 

  11. Show phone numbers list for loop calls for call queue and user extension in Call logs or Analytics.

    4 votes

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    1 comment  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Samara commented  · 

    YES, very much needed

    Samara supported this idea  · 

  12. Audit Trail Scheduled Reporting

    10 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Samara commented  · 

    YES, very much needed

    Samara supported this idea  · 

  13. Audit Trail Enhancements

    171 votes

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    58 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Samara commented  · 

    YES, very much needed

    Samara supported this idea  · 

  14. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    485 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara commented  · 

    YES, very much needed

  15. The capability to log the time stamp of Desk phone DND status.

    2 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara commented  · 

    It's useful to have this feature to investigate whether DND is turned on or off by mistake on the users' desk phones.

    Currently, the DND logs are only available for softphones under audit trail on the RC admin portal
    Regards

    Samara supported this idea  ·