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26 results found

  1. Call Disposition Tagging & AI-Based Call Categorization

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Samara supported this idea  · 

  2. Archiving AI Summaries

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Samara supported this idea  · 

  3. AI Assistance Receptionist

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Samara supported this idea  · 

  4. Disable Overall AI Assistant

    24 votes

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    New  ·  6 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Samara supported this idea  · 

  5. Hide extensiojn number or use call queue extension number for internal calls

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Samara commented  · 

    Manager/Assistant (Shared Call Queue) - It still need to hide the direct Call ID for Internal calls as if everyone knows the direct Number of the manager all start call him /her directly without bother calling the published call queue EX and that will make the solution useless for these scenario

    Samara supported this idea  · 
    Samara shared this idea  · 

  6. Report of Users on a User Template

    14 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara supported this idea  · 

  7. Apply updates on template to users

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Samara supported this idea  · 

  8. Option to route to MVP Call Queue voicemail while waiting in Queue

    32 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Samara supported this idea  · 

  9. The ability to generate a report for users who logged in or did not log in on the RingCentral App.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Samara supported this idea  · 

  10. Analytics for Call Queue Manager

    9 votes

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    Implemented  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara commented  · 

    Please consider adding this feature to the main queue manager.

    Samara supported this idea  · 

  11. Teams integration-Incoming calls Notifications will be send in the group chat we created in Teams.

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Samara supported this idea  · 

  12. Option for the RingCentral App to not ring for MS Teams calls

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Samara supported this idea  · 

  13. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    13 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Samara supported this idea  · 

  14. RingCentral for Intune

    12 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Samara supported this idea  · 

  15. Develop a Process for Automatically Removing Personal Contacts

    12 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Samara supported this idea  · 

  16. Identifier on the deskphone if it's registered on a different account/location

    9 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Samara supported this idea  · 

  17. incoming call waiting for call queues

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara supported this idea  · 

  18. Download user info should include the call forwarding numbers

    22 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara supported this idea  · 

  19. RC app report

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Samara supported this idea  · 

  20. BT CLOUD: IVR Key Presses (Analytics)

    4 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Samara commented  · 

    YES, very much needed

    Samara supported this idea  · 
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